Parent's FAQ

Q: How are the new Luvs Platinum Protection diapers different from your current Luvs diapers?

A:

Luvs Platinum Protection diapers feature up to 12 hours of Triple Leakguard Protection. We have increased the amount of absorbent material for faster absorption and better protection (vs. previous version of Luvs with PAW Patrol). These Luvs Platinum Protection diapers also feature fun Bluey designs and offer enhanced softness for a soft and comfy fit for delicate skin.

Q: Where can I purchase Luvs Platinum Protection with Bluey Designs?

A:

Luvs Platinum Protection will be available in the coming months at retailers nationwide.

Q: Are Luvs Platinum Protection diapers hypoallergenic?

A:

Yes, Luvs Platinum Protection diapers are hypoallergenic and dermatologically tested. They contain no parabens and no latex*. (*natural rubber)

Q: Do you have tips to improve absorbency and prevent urine and bowel movement leaks?

A:

Choosing the right diaper is key to improving absorbency and preventing leaks. The weight indication on the package is a good place to start, but you should also consider your baby's age, baby’s build, what s/he eats and drinks, and how much s/he moves around. Even babies within the weight range can outgrow the absorbency before they outgrow the fit.

Q: How do I choose the right size diaper?

A:

Just like you, babies like to wear things that fit just right. The weight ranges on our packages overlap and are only meant to be guidelines for fit. Choose a size that does not sag or gap, even as your baby crawls and plays. This will help prevent leaks.

Q: How many diapers of each size will my baby need?

A:

There are a lot of factors that determine how many of each size diaper your baby will need. Each baby's weight, shape, size, and growth rate are unique. You're the best judge according to your baby's needs.

Q: What is the grainy/gel like stuff in diapers?

A:

The super-absorbent gel material (also known as super-absorbent polymers or polyacrylate) are the main ingredient of the diaper core, and used widely in consumer products. Super-absorbent gel is dry and granular, like sugar, but forms a gel as it absorbs liquid quickly. Occasionally, you may see small beads of gel from the diaper on your baby's skin or bedding, but the gel is non-toxic and will not harm your baby. Gel that appears on the skin can easily be removed by gently wiping your baby's skin.

Q: Do any of your baby products contain parabens, latex or chlorine-bleaching?

A:

The safety of our products is important to us, and we understand your concerns about the safety of our diapers! We’re pleased to reassure you that Luvs is free of parabens, latex*, and chlorine bleaching! (*natural rubber)

Q: Where is Luvs manufactured?

A:

Luvs diapers are manufactured in the United States of America.

Q: Can I get more information about your Luvs Money Back Guarantee?

A:

Luvs works great on leaks. In fact, we guarantee it! If you aren’t completely satisfied just circle the purchase price on the original receipt and write your name and address on the back. Then send us the receipt and UPC within 45 days of purchase and we’ll send you a full product refund via prepaid card. Limited to one redemption per household or name*



You can also call 1-888-NO-LEAKS (1-888-665-3257) to speak with a Luvs representative


Luvs MBG

Dept 43428

PO Box 6132

Douglas, AZ 85655



*ADDITIONAL TERMS: Prepaid cards accepted where Visa/MasterCard card are accepted. Not redeemable as cash or usable at ATMs or gas pumps. Card expires 6 months from issuance. Offer limited to residents of the 50 US States and DC. Limit one offer per household. We will issue a full refund for your purchase price, up to $45.00. This guarantee is limited to the purchase price and excludes any incidental or consequential damages, negligence, strict liability or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights, which vary from state to state. Reproduction, sale, trade, or purchase of proof of purchase is prohibited. Proof of purchase (UPC Code) must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. Please allow 6-8 weeks for delivery. For any questions regarding this offer please contact us at 1-888-NO-LEAKS (1-888-665-3257). Trust is a cornerstone of our corporate mission. P&G is committed to maintaining your trust by protecting personal information we collect about you. For details of our privacy policy, please visit: (https://privacypolicy.pg.com/en/)