Frequently Asked Questions

Brand FAQ


Brand FAQ

Q: Do you have tips to improve absorbency and prevent leaks?

A:

Choosing the right diaper is key to improving absorbency and preventing leaks. The weight indication on the package is a good place to start, but you should also consider your baby's age, what s/he eats and drinks, and how much s/he moves around. If your child's close to the end of the weight range on the chart, s/he might need the next size now. Even babies within the weight range can outgrow the absorbency before they outgrow the fit. And for leaks at night, try the next size up for overnight use only.

Q: How can I prevent bowel movement leaks?

A:

Bowel movement leakage is a very difficult situation. Because stool is not totally liquid, like urine, it doesn't get absorbed into the padding the same way urine does. With the right size, we're sure our diaper's absorbent padding, leg leak barriers, and snug fit will help keep your baby dry, day and night.

If your baby consistently has this experience, it might be time to move into the next size diaper for added absorbency and protection. Babies can outgrow the absorbency and protection level of a diaper before they outgrow the fit. The weight ranges on our packages overlap and are only meant to be guidelines. Other things to consider include:

  • - Baby's age
  • - Eating and drinking habits
  • - Mobility
  • - Stool consistency
  • - Baby's build (for example, a slim child might fit into Size 3 but need the added protection of Size 4)

Q: How do I choose the right size diaper?

A:

Just like you, babies like to wear things that fit just right. The weight ranges on our packages overlap and are only meant to be guidelines for fit. Choose a size that does not sag or gap, even as your baby crawls and plays. This will help prevent leaks.

Q: How many diapers of each size will my baby need?

A:

There are a lot of factors that determine how many of each size diaper your baby will need. Each baby's weight, shape, size, and growth rate are unique. You'd be the best judge according to your baby's needs.

Q: What is the grainy/gel like stuff in diapers?

A:

We use absorbent gelling material in the padding of our diapers to absorb wetness. This material has a long history of safe use in a variety of products and has been in Pampers and Luvs diapers for more than two decades. Absorbent gelling material (AGM) is closely related to ingredients widely used in cosmetics and food processing. When added to our diapers, the AGM is dry and granular, but it forms a gel as it absorbs liquid. It's perfectly normal to see some gel on the skin from time to time, especially if the diaper is heavily saturated. It might help to know the Institute for Polyacrylate Absorbents has researched the safety of consumer products containing absorbent gels and found them to be safe.

Q: Do your diapers contain dioxin?

A:

Our suppliers use elemental chlorine-free processes that do not result in the formation of dioxin. The methods we use to analyze for dioxin are the most advanced government-approved testing methods available and can detect even minute amounts of dioxin, if present. Purification of the pulp fibers used to make Pampers and Luvs is done to eliminate the impurities which would inhibit our ability to make clean absorbent fibers. By cleaning the fibers in this manner, we can make a better performing product with fewer raw materials, which has clear benefits for the environment. Whitening the fibers is a result of this process, but is not its goal.

Q: Do any of your baby products contain latex?

A:

The safety of our products is important to us, and we understand your concerns about latex allergy. We're pleased to reassure you that we've been using spandex elastic instead of natural rubber latex in all Pampers and Luvs diapers, wipes, and training pants since August 1998.

Q: I noticed an odor when using the new Luvs diapers.

A:

All the ingredients used in Luvs diapers are safe for your baby. Sometimes when diapers are very freshly made you might detect a little of the manufacturing odor. This could also happen if you have stored the diapers someplace where they would be exposed to other odors.

Q: These new Luvs diapers are thinner than before. Why, and what else has changed?

A:

Luvs aims to bring the best possible diapers to you and your baby. This has led to an upgrade for Luvs where the absorbent gel in the diapers can hold 20x its weight in fluid! We added Triple Leakguards to help lock away wetness in the core of the diaper, away from baby’s skin, and make the diaper less bulky. These new Luvs diapers are made from the same safe and gentle materials and offer the great leakage protection you’ve come to love.

Q: Can I get more information about your Luvs Triple Leakguard Guarantee?

A:

Luvs works great on leaks. In fact, we guarantee it! If you are not satisfied with the leakage performance of Luvs (compared to your current brand), we will refund your money. Check out our Money Back Guarantee section for more details! Please allow 6 to 8 weeks for your refund to arrive. We hope you will give Luvs another try!

  • Luvs Leakguard Guarantee Offer
  • P.O. Box 900177
  • El Paso, TX 88590-0177

Q: When can I get Luvs Triple Leakguards?

A:

They are at your favorite retailer right now! Between October 2018 and August 2019, Luvs is undergoing an upgrade, starting with the largest sizes (size 5 and 6) to the smaller sizes. By August 2019, stores across the U.S. should be stocked in all sizes!